Frequently Asked Questions

Browser Questions

1. How can I tell what browser version I am using?

   In the browser's toolbar, click on Help. You will see a menu option that starts out "About..." Click on this menu option. You will see the type of browser you are using and also what version.

2. How to determine my operating system?

   Click on the start button at the lower left hand corner on the task bar. Click “Run.” In the text box next to where it says “Open,” type “Winver.exe.” Click on OK. The OS version and service packs will popup.

3. I get a message box saying that I don’t have a connection to the Internet, when I actually do have a connection.

   There may be a proxy server on your network. The original software version wasn’t configured for a proxy server. To fix, simply download and install the latest version of the software.